The International WELL Building Institute PBC and its affiliates ("IWBI," "we," "us," or "our"), are committed to protecting your privacy and the data on the website, WELL Online (at and the Build WELL mobile application (together with all microsites or subdomains hosted thereunder (collectively, the "Site"). To demonstrate this commitment, we have adopted this privacy policy (this "Policy"). The Policy is designed to help you understand generally how the Site collects, uses or discloses information about you. Your visit to the Site is subject to this Policy and our Terms of Use; by accessing the Site you acknowledge and agree to accept the Policy, which we may amend at any time. If we update this Policy, we will post the updated Policy here. Any such changes will be effective upon posting. You should consult the "Privacy Policy" bar on the Site each time you visit the Site. If you do not agree with this Policy, you should not use the Site.


This Policy tells you, among other things, what information we gather from you and how we may use or disclose that information. Please read this Policy carefully, and feel free to contact us at or via any of the methods contained on if you have questions about this Policy or if you would like to update or remove information you have provided to us. Please note that this Policy applies only to the Site, and not to any other website linked to ours, including any social media websites linked to the Site. We do not control the privacy policies or practices of others. We encourage you to ask questions and read the privacy policies of other websites before you disclose any personal information to them. This Policy does not concern your interaction with IWBI in any matter other than your use of, and does not address our privacy practices except with respect to, the Site.


IWBI may collect personally identifiable information or non-personally identifiable information. Personally identifiable information (or personal information) is information that personally identifies you, such as your name, telephone number, postal address and email address (or other information that is associated by us with such information), and non-personally identifiable information is information that does not personally identify you, including anonymous information and aggregated data about visitors to the Site. Information can be collected if you submit it to us or it may be collected through technology.

a. Information submitted by you

At times, we may ask you to provide information about yourself in order to better serve you, or you may choose to provide information in order to take advantage of certain features on the Site, and you may submit information via WELL Online platform in connection with your application for WELL Certification pursuant to your WELL Certification Agreement. We may use certain personal information we collect about you when you visit and browse the Site as part of our normal business operations, to provide services to you, to fulfill obligations to you under agreements, or to send you administrative communications either about your interactions with us or about features of the Site, including any future changes to this Policy. We may use your email address to contact you directly regarding services or products that we believe may be of interest to you. You may also submit your information to us when you use certain features on the Site such as your name, job title, company and/or industry, email address, phone number, mailing address, or whether you have an active project seeking certification. For instance, you may provide information if you use any of the following features available on the Site:

To Join Our Mailing List, Submit a Question through our Contact page, View a Report or Request a Speaker :

If you sign up on the Site to join our mailing list and receive updates, if you request that one of our team members speak at your event, or if you submit a question or request additional information about our programs or view or download a report, we will collect, store and use your email address to send you such information and to keep you updated on products and services that may be of interest to you. We will also collect and store your name, as well as other personal information you may choose to provide to us, such as your postal address and telephone number.

If you submit project information on WELL Online:

If you submit an application on WELL Online, you may provide information about your project including, for example, project location; construction information; number of occupants; project owner name, project team members' email addresses and/or telephone number; and other relevant information about your project. We will collect, store and use this information to process and assess your application and provide services to you. You are advised to keep your log-in information confidential when using the Site or any other website to which you are disclosing personal information.

To purchase content, publications or any merchandise that may be available on the Site :

In order to make a purchase on the Site, you may provide your name, title, address, phone number, email address, credit card and billing information, and other relevant data. We will collect, store and use such information in order to process your order, including via our service providers. We do not require this information to obtain access to any area of the Site, however, you may be required to create a new account or log-in as a registered user prior to ordering any products or services on the Site. You are advised to keep your log-in information confidential when using the Site or any other website to which you are disclosing personal information.

To complete a survey or use any of the other resources available on the Site :

You may provide information if you choose to participate in an online survey or use other resources on the Site. Such information may include your job title, company, applicable industry, email address, phone number, mailing address, or whether you have an active project seeking WELL Certification. We will collect, store and use such information to follow up with you on your survey results, provide our services to you and keep you updated about products and services that may be of interest to you.

To apply for a job :

If you apply for a job through the Site, you may provide your name, address, phone number and email address and other relevant information. We will collect, store and use information you provide to us for purposes of assessing your application.

b. Non-personal information and aggregated data

IWBI may use non-personally identifiable information and aggregated data to understand better how our visitors use the Site; to measure number of visits, average time spent on the Site and pages viewed; to provide visitors with customized services and information, and to gather other relevant statistics and information. IWBI collects this information to measure the use of the Site, provide better service to Site visitors and to improve the content of the Site. Such information, and other information we derive from individual users' information, allows us to continue to grow and provide you with quality information through more accurate marketing and advertising of the Site.

c. Information collected by technology such as cookies

We and third parties we may engage or work with use technologies like cookies to help you use our services more easily and to provide us analytics and help us continuously improve the Site and services we provide to you. Personal and non-personal information that may be collected using such technologies may include IP addresses, time spent on pages of the Site and location information and a user's internet service provider. A "cookie" is a small data file that a website can send to your browser, which may then be stored on your hard drive to help the Site "remember" information about you when you return to the Site, such as your preferences for the Site or account identifications.

You may have the option of setting your browser to reject cookies; however, doing so may affect the performance of the Site or restrict the way in which we may provide our services to You. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Types of cookies that may be set on the Site include the following:

  • Functional cookies
    • Account related cookies:If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out; however, in some cases they may remain afterwards to remember your website preferences when logged out.
    • Login related cookies: We use cookies when you are logged in to the Site so that we can remember this fact. This prevents you from having to log in every time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
    • Email newsletter related cookies: The Site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to certain users.
    • Forms related cookies: When you submit data through a form, such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.
  • Analytical cookies
    • With the use of analytical cookies, sometimes provided by third parties (such as, for instance, third party social media websites) we can collect statistics and metrics about the use of the Site and services. By measuring usage of the Site, we collect valuable information that helps us improve the Site and services for your benefit.
    • We use services such as Google Analytics, which uses cookies and tracking code to analyze how visitors use the Site. The information collected (including your browser and operating system, IP address, pages visited on the Site and time spent here) is transmitted to and stored by Google. Google uses this information to evaluate visitors' use of the Site in an aggregate manner, compile reports on website activity and provide other related services. Google may transfer this information to third parties that process information on its behalf or as required by law. You can read Google's privacy policy at .
  • Tracking cookies
    By using tracking cookies, we are able to monitor your movements and behavior on the Site, see what pages on the Site you visit and what services you use.


We may share non-personal and aggregated information we collect from the Site in a manner permitted by law including to other companies with whom we conduct business.

We may disclose your personal information to our affiliates and other entities and individuals we engage to perform functions on our behalf and to help us to operate the Site and business and deliver our services to you, or we may disclose certain information if you consent to such disclosure. Some of these entities and individuals may include technology and other consultants, attorneys, accountants, clerical staff, website or database hosting companies, analytics companies, e-commerce providers and financial institutions (for the purpose of processing credit card transactions if you make a purchase on the Site), and education providers and continuing education systems (if you use or access courses on our education portal and for continuing education reporting purposes). To better provide services to you, including WELL coaching and support, we may communicate with project team members with contact information provided in WELL Online, including via third party email communication tools and customer service platforms. These entities and individuals will have access to your personal information to the extent necessary to perform services on our behalf. For additional information on how we may share information for continuing education reporting purposes, please review the WELLTM education portal section of our Terms of Use.

We may also disclose your personal information if legally required to do so, if requested to do so by a government entity, or if we believe in good faith that such action is necessary to conform to legal requirements or comply with legal process, protect the rights or property of IWBI, prevent a crime, or protect the integrity of the Site and personal safety of our users or the public.

We may also disclose and transfer your personal information to a third party who acquires any or all of our assets, whether by way of acquisition, merger, consolidation, or purchase of all or a substantial portion of our assets. In addition, in the event IWBI becomes the subject of an insolvency proceeding, whether voluntary or involuntary, IWBI or its liquidator, administrator, receiver or administrative receiver may sell, license, or otherwise dispose of such information in a transaction approved by the court.


You may opt-out of receiving certain communications from the Site. We will not send unsolicited messages to you if you indicate that you do not wish to receive such messages. However, if you as a user do not want your personal information used as otherwise detailed in this Policy, then you must not use the Site.


The security of your information is important to us, and we endeavor to protect your personal information. However, there is no such thing as perfect security on the Internet, and you provide personal information to us at your own risk. IWBI expressly disclaims all liability for any damages, losses or claims of any kind relating to any personal information that you provide to us or others through the Site. When you use any website, we encourage you to protect your information and use precautions including but not limited to using strong passwords, and not sharing your password and account information with any other person.


The Site may contain links to other websites, including, for instance, social media sites, online survey administrators and the American Technical Publishers' website, which contains resources for the WELL AP exam. We cannot be and are not responsible for the privacy practices of such third-party sites. If you provide any information to parties who operate websites that are linked to or from the Site, use or disclosure of your personal information will be governed by those third-party website policies. We encourage you to review other websites' policies and privacy practices before revealing personal information. Under no circumstances shall IWBI have any liability whatsoever for the activities conducted by or at any website accessed from or through the Site.


The Site is not directed to children (persons under 13 years of age), and IWBI does not knowingly collect any personal information from children. If you are concerned about your child's use of the Site, you may use web-filtering technology to supervise or limit access to the Site. If a child under 13 has provided personally identifiable information to us through the Site, a parent or guardian may inform us at, and we will use commercially reasonable efforts to delete it from our database, subject to applicable law and this Policy.


IWBI does not track its website visitors over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track ("DNT") signals. However, some third-party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. Your browser allows you to set a DNT signal to let third parties know you do not wish to be tracked. You should consult the help pages of your browser to set your preferences.


This Policy is intended to meet the laws and regulations of the United States, and despite the global nature of the internet, IWBI makes no claims that the content or the Site are appropriate or may be viewed or used outside the United States. By sending us your data via the Site, you consent to its transfer to and storage within the United States. Those who access the Site from outside the United States do so on their own initiative and are responsible for compliance with local laws, rules and regulations.


If you wish to receive information about how your information is used, wish to change information you have provided, want to request information be removed or deleted, or wish to submit a complaint, please contact

California residents are entitled under California state law to request from us once per year information regarding disclosure of your personal information by International WELL Building Institute pbc or its subsidiaries to a third party for that third party's direct marketing purposes. If you would like to request such a list please contact us at 860 Washington Street, 4th Floor, New York, New York 10014,


This Policy is governed by the internal substantive laws of the State of New York in the United States, without regard to its conflict of laws principles. Jurisdiction for any claims arising under or out of this Policy shall lie exclusively with the state and federal courts within the State of New York. If any provision of this Policy is found to be invalid by a court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Policy, which shall remain in full force and effect.

Last Updated: May 24, 2018